Final Sale & Perishability: All sales are final. Due to the perishable nature of baked goods, no returns are accepted once the item has left our possession.

Custom Order Cancellations: A 50% non-refundable deposit is required to secure your order. Cancellations made up to 3 days before the scheduled pickup date are not eligible for a refund.

Quality Guarantee & Returns: If you find an issue with your order, photos must be texted or emailed to Lainey’s Bakery NO MORE THAN 4 hours after pickup, to be assessed for a potential partial refund.  Email laineystnbakery@outlook.com or text 865.679.6774.

No-Show Policy: Orders that are not picked up within the agreed-upon timeframe will not be refunded. Items cannot be left in the Lainey’s Bakery Goodie Box for longer than one (1) hour (30 minutes during summer months, May - September).

Order Acceptance: Once an order is picked up, it is considered "Accepted," meaning it meets your satisfaction. If you find issues with the product, see “Quality Guarantee & Returns” above on how to proceed with contacting us.